Privacy Policy
Last Updated: March 13, 2026
Flightmode ("we," "us," or "our") wants you to be familiar with how we collect, use, and disclose personal information. This Privacy Policy describes our practices in connection with information that we collect through:
- Websites operated by us from which you are accessing this Privacy Policy (collectively, the "Websites");
- Our social media pages we operate (collectively, our "Social Media Pages");
- HTML-formatted email messages that we send to you that link to this Privacy Policy or other communications with you; and
- Offline business interactions you have with us.
Collectively, we refer to the Websites, Social Media Pages, emails, and offline business interactions as the "Services."
Personal Information We Collect
We collect the following categories of personal information when you use our Services. "Personal information" is information that identifies you as an individual or relates to an identifiable individual.
1. Personal Information We Collect From You
| Data Category | Examples |
|---|---|
| Name and Contact Details | First and last name, email address, and phone number. |
| Shipping Details | Shipping address. |
| Payment Details | Payment card and related details such as billing address. |
| Purchase & Transaction Details | Information regarding your purchases, transactions, and subscriptions. |
| Preferences, Surveys & Communications | Marketing preferences, choices you make about how we contact you, and information you share when completing a survey. |
| Physical Location | We may collect your device's physical location (e.g., via satellite, cell tower, or WiFi). We use this to provide personalized location-based services/content. We may share this location, combined with ad-viewing data, with marketing partners to personalize content and study ad effectiveness. |
2. Personal Information Collected Automatically
| Data Category | Examples |
|---|---|
| Online Activity Data | Pages/screens viewed, time spent, navigation paths, access times/duration, and whether you open or click links in our marketing emails or SMS messages. |
| Browser and Device Information | MAC address, computer type, screen resolution, operating system, device manufacturer/model, language, internet browser type/version. |
| IP Address | Assigned automatically by your ISP. Logged automatically when accessing Services, along with time of visit and pages visited. |
3. Tools for Automatic Data Collection
- Cookies and Similar Technologies: We and our service providers use cookies, pixels, clear gifs, and web beacons to collect browser type, time spent, pages visited, language preferences, unique identifiers, and interaction data. Most browsers allow you to decline cookies, but doing so may cause inconvenience when using the Services.
- Analytics: We use Google Analytics to analyze use of the Services. You can learn about Google's practices at google.com/policies/privacy and opt out via the Google Analytics browser add-on.
4. Other Sources
- Partners/Referrals: Members of our partner and referral programs.
- Third-party data providers: Third parties who provide data enrichment services.
If you do not provide requested personal information, we may not be able to provide the Services. If you disclose personal information relating to others, you represent that you have the authority to do so.
How We Use Personal Information
| Purpose | Examples |
|---|---|
| Providing Our Services | Contacting you, offering products, responding to requests, processing payments, fulfilling orders, and sending administrative updates. |
| Operations & General Business | Troubleshooting, performance analysis, system testing, debugging, and data hosting. |
| Marketing | Sending marketing updates and promotions via email, postal mail, or text message. |
| Personalizing the Services | Tailoring interactions and providing offers/content relevant to your interests. |
| Improving & Developing | Data analysis, identifying usage trends, evaluating promotional campaigns, and developing/repairing products and Services. |
| Security & Fraud Prevention | Conducting audits, maintaining system security, and monitoring for fraud. |
| Legal & Compliance | Fulfilling legal obligations, responding to authorities, enforcing terms, and defending legal claims. |
How We Disclose Personal Information
- Service Providers and Contractors: Companies that power our online stores, provide web/app hosting, data analysis, payment processing, order fulfillment, shipping, IT, customer support, email delivery, marketing, fraud prevention, and chatbox provision.
- Affiliates: We may disclose information to affiliates for the purposes described in this policy.
- Professional Advisors: Accountants, auditors, consultants, lawyers, banks, and financial institutions.
- Government Authorities: Law enforcement, public, regulatory, or government authorities when required by law or to prevent fraud.
- Other Online Services: Any information you post on our Social Media Pages becomes public and may be available to other users.
- Business Transferees: Acquiring entities in the event of any reorganization, merger, sale, joint venture, or transfer of our business or assets.
Security
We seek to use reasonable organizational, technical, and administrative measures to protect personal information. Unfortunately, no data transmission or storage system is 100% secure. If you believe your interaction with us is no longer secure, please notify us immediately.
Your Choices
- Emails: To opt out of marketing emails, follow the unsubscribe instructions in any marketing message.
- SMS/Text: To opt out of SMS/text messages, reply "STOP."
- Account Portal: You may update your personal information or manage your subscription through our Cancel Subscription page and by contacting hello@flightmode.co.
Even if you opt out of marketing communications, we may still send you mandatory administrative messages.
Jurisdiction, Third Parties, and Minors
- Jurisdiction & Cross-Border Transfer: Our Services are intended for U.S. users. Your information may be stored and processed in any country where we have facilities or service providers.
- Third-Party Services: We are not responsible for the privacy practices of third-party websites, apps, or platforms (e.g., Facebook, Google, Apple).
- Third-Party Advertising: We use third-party companies to serve ads. To opt out, visit optout.aboutads.info and optout.networkadvertising.org.
- Sensitive Information: Unless specifically requested, please do not send us sensitive personal information (e.g., health/medical info, social security numbers).
- Minors: The Services are not directed to individuals under 13, and we do not knowingly collect personal information from individuals under 13.
Updates & Contact Info
The "Last Updated" date at the top indicates when this Privacy Policy was last revised. If you have any questions or concerns, please contact us at hello@flightmode.co.
Additional Information for U.S. Consumers
Pursuant to U.S. state consumer privacy laws, we provide the following additional details for consumers in California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia.
Notice at Collection & Disclosure
In the preceding 12 months, we have collected, processed, and disclosed the following categories of personal information:
| Category | Disclosed For Business Purposes To | Shared For Targeted Ads To |
|---|---|---|
| Identifiers (name, email, IP, payment info) | Service Providers, Affiliates, Advisors, Authorities | Ad networks, social media platforms |
| California Customer Records (name, billing, phone) | Service Providers, Affiliates, Advisors, Authorities | Ad networks, social media platforms |
| Commercial Information (purchase history) | Service Providers, Affiliates, Advisors, Authorities | Ad networks, social media platforms |
| Internet/Network Activity | Service Providers, Affiliates, Advisors, Authorities | Ad networks, social media platforms |
| Geolocation Data (derived from IP) | Service Providers, Affiliates, Advisors, Authorities | Ad networks, social media platforms |
| Employment Information (B2B contact info) | Service Providers, Affiliates, Advisors, Authorities | None |
| Inferences (profiles based on preferences) | Service Providers, Affiliates, Advisors, Authorities | Ad networks, social media platforms |
| Sensitive Info (account login, precise location) | Service Providers, Affiliates, Advisors, Authorities | None |
Sensitive Personal Information
We collect, process, and disclose sensitive personal information only for essential business purposes: providing requested goods/services, ensuring safety/security, performing customer service, processing payments, and quality control. We do not use sensitive personal information to infer characteristics about an individual.
Retention Periods
We retain personal information for as long as needed based on the length of our ongoing relationship with you, legal obligations, and statutes of limitations.
Rights and Requests
Subject to applicable law, you may make the following requests regarding your data:
- To Know/Access: Request confirmation of whether we process your data and ask for access to it.
- To Correct: Request correction of inaccuracies in your data.
- To Delete: Request deletion of your personal information.
- To Port: Receive a copy of your personal information in a portable format.
- To Opt Out: Opt out of targeted advertising/cross-context behavioral advertising.
To exercise your rights, contact us at hello@flightmode.co. We will verify your request consistent with applicable law. We do not sell personal information as defined under applicable law.
Appeals & Authorized Agents
- Appeals: If we refuse to take action on your request, you may appeal by emailing hello@flightmode.co.
- Authorized Agents: An authorized agent may submit requests on your behalf to hello@flightmode.co. We may require the agent to provide proof of their status.
- De-Identified Information: Where we maintain de-identified information, we will not attempt to re-identify it.
Questions? Contact us at hello@flightmode.co.